Good Practice Guidance Part 2

Good Practice Guidance Part 2 covers a wide range of issues that will enhance Local Authority websites including accessibility, security, usability testing, online school admissions, events, email alerts, error messaging, website metrics and take up.

1. e-Accessibillity - Providing web access for all, regardless of ability or access technology (PDF document 2.26 MB)
2. Events - Providing online event submission, viewing and booking (PDF document 6.03 MB)
3. Email Alerts/SMS/RSS - Communicating with users through different methods and technologies (PDF document 5.14 MB)
4. Error Messaging - Providing clear, useful and consistent error messaging across a website (PDF document 1.98 MB). 
5. Online School Admissions - Implementing good practice online processes for schools admissions (PDF document 5.32 MB).
6. Metrics - Assessing how a website is being used, including traffic levels and popular areas (PDF document 1.63 MB).
7. Security - Helping to make a website secure (PDF Document 2.06 MB)
8. Take-up - Driving the adoption of e-channels for information and services (PDF Document 3.11 MB)
9. Usability Testing - Understanding the value of testing with real users during a site's development. (PDF Document 2.35 MB)